The unified hub for Kenya’s Global Business Services (BPO & ITES). We coordinate industry data, policy advocacy, and world-class talent to deliver streamlined market-entry and operational support.
Join 2,000+ professionals driving change.
Nairobi, Kenya
The Hub of Innovation
2M+
Talent Pool
19%
Annual Sector Growth
~1B
Revenue
20%
Target CAGR Growth
100K
Youth Careers by 2030
The Outsourcing Alliance of Kenya (OAK) is the national apex body representing the interests of Kenya’s Global Business Services (BPO and ITES) sector. Founded by industry leaders CCI Kenya, CloudFactory, Teleperformance, and Sama, OAK is a registered non-profit dedicated to unifying the Tech Outsourcing ecosystem.
Our mission is to transform Kenya into Africa’s main launchpad for global service delivery. By coordinating fragmented efforts, we aim to accelerate sector growth to a 20% CAGR, transitioning 100,000 youth into meaningful digital careers by 2030. OAK serves as the unified voice of the industry, connecting diverse stakeholders to ensure Kenya remains globally competitive in an AI-driven future.
Founded by Industry Leaders: CCI Kenya, CloudFactory, Teleperformance, and Sama.
Equipping Kenya's workforce with the skills needed for global GBS and IT-enabled roles.
Positioning Kenya as the premier destination for international business service investment.
Driving regulatory reforms and harmonizing stakeholders across the tech ecosystem.
Building a data-driven alliance to track industry trends and institutional performance.
Choose the level of engagement that best suits your organization's strategic goals.
For SMEs & Startups
For Medium Operators
For Large Operators
"We founded OAK on a shared conviction: that by uniting as an industry, we can accelerate the transformation of Kenya into a Global Business Services powerhouse. We came together—competitors in the market but partners in progress—to build an ecosystem that drives innovation and ensures Kenyan talent leads the digital economy. This alliance is our commitment to creating 100,000 meaningful jobs and showcasing Kenya's value."
